A Retail Sales Associate is responsible for all retail sales activities and associated job duties from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
A Retail Sale Associate must process payments by totalling purchases; processing checks, cash and store or other credit cards. S/he must also be able to deal with customer refunds courteously and professionally. RSA maintains a professional attitude with sincerity and enthusiasm reflecting store’s commitment to its customers. Typical RSA professional develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Staying updated with promotional events, sales trends, upcoming fashions and analysis is crucially important for RSA professionals.
Retail Sales Associate (RSA) course is NSQF Level 4, Government of India recognized certificate course by Retailers Association Skill Council of India (RASCI) under the National Skills Development Corporation (NSDC).
This job requires skills in reading, writing and effective communication, ability to plan and prioritize, quality consciousness, safety orientation and an apt attitude towards Service oriented mindset.
Retail market in India is estimated to reach USD 1.1 trillion by 2020 from USD 672 billion at present, with modern trade expected to grow at 20 per cent per annum riding burgeoning retail format stores and the market trends. Immense opportunities of sales jobs lie in all large format retail stores, showrooms, FMCG organisations, Consumer Durable, Fashion, Computers and Telecommunication Companies.